Terms and Conditions

Ovasave health Technologies Limited (“Ovasave“), whose business address is 15-110-5, 15, Al Khatem Tower, Global Market Square, Al Maryah Island, Abu Dhabi, United Arab Emirates has created this website (the “Website” or the “Site“) offering women in the MENA region (the “Users ”) who wish to freeze their eggs, or test their infertility, an opportunity to buy a fertility test kit, and to choose from and to connect with a number of independent fertility clinics located in the United Arab Emirates (the “UAE”) that are being promoted on the platform and with whom the platform collaborates on a contractual basis

To assist you in using the Website, and to ensure a clear understanding of the relationship arising from your use of the Website and participation in these Services, we have created (i) these Terms of Use (the “Terms“), and (ii) a Privacy Policy. Our Privacy Policy explains how we treat information that you provide to us through the Site, and our Terms govern your use of our Site. Our Terms and Privacy Policy apply to anyone accessing our Website (collectively, “you“), including (i) casual visitors to our Site, who may access our Site’s home page (“Site Visitors“), and (ii) individuals who visit the Website and participate in the Services offered by the Clinics (“Users”). The terms “Ovasave,” “we” and “us” refer to Ovasave health Technologies Limited.

User will be required to agree to these Terms during the registration (and from time to time as we may require). You may also be prompted to click/check an “I Accept” button/box, which further confirms your agreement to be legally bound by these Terms.

The following Website Terms of Use (“Terms”, “Terms of Use” or “Terms of Purchase”) are applicable to your use of and access to the Ovasave (ovasave.com), Services, and applications, including any purchases you may make on the Ovasave Website or applications (the “Services”). These Terms are a binding contract between you and Ovasave.

PLEASE READ THIS DOCUMENT CAREFULLY BEFORE YOU ACCESS OR USE THE WEBSITE OR PARTICIPATE IN THE SERVICES. BY ACCESSING OR REGISTERING WITH THE WEBSITE, YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS SET FORTH BELOW. IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS AND CONDITIONS, PLEASE DO NOT ACCESS OUR WEBSITE OR REGISTER TO PARTICIPATE IN OUR SERVICES.

We reserve the right, at our discretion, to change, modify, add, or remove portions of these Terms, but if we do, we will bring it to your attention by placing a notice on the Website. Please check these Terms periodically for changes. Your continued use of the Services following the posting of changes to these Terms.

1. General Conditions:

By agreeing to these Terms, you:

You understand and agree that satisfying the above requirements does not guarantee that you will receive the Services. In addition to the above requirements, We and certain affiliated professional entities reserve the right to change or include new requirements as deemed appropriate in their sole discretion without providing prior notice to you and We reserve the right to prohibit any person from accessing and/or using the Service for any reason whatsoever and at any time without notice.

2. Our Services:

The Website is designed to provide you with (i) information on health care and wellness; (ii) access to medical testing services by health care provider; (iii) access to technology-oriented tools for addressing certain health issues; (iv) development and gathering of health care records and health care information with retention of the same for use in health care provider appointments, communications; (v) administrative support in connection with scheduling, payment for health care provider services, and payment for test services; and (vi) telecommunications support for using the Services as a means of direct access to a health care provider for communication, consultations, assessments, testing and treatment by such health care organizations and their providers.

3. Telehealth, Egg Freezing packages, and At-Home Testing Services:

Telehealth Services: Telemedicine involves the delivery of health care services using electronic communications, information technology, or other means between a health care provider and a patient who are not in the same physical location. Telemedicine may be used for diagnosis, treatment, follow-up and/or related patient education, and may include, but is not limited to:

By accepting the Terms of Use, you agree and consent to Ovasave, the affiliated physician practices, the health care providers contracted or employed by the affiliated physician practices, and any other health care organization(s) or provider(s) with whom we partner to provide the Services to you sending you disclosures, notices, messages, reports, and other communications either in writing or electronically including without limitation through your account or by email. It is your responsibility to monitor these communications. In accordance with the provisions of clause 12 below, You acknowledge and agree that you will not hold us, any affiliated physician practice, any health care provider contracted or employed by an affiliated physician practice, or any healthcare organization(s) or provider(s) or subcontractor with whom we partner to offer the Services to you liable for any loss, injury, or claim of any kind resulting from your failure to read these communications or for your failure to comply with any treatment recommendations contained in these communications. Moreover, you acknowledge and agree that no means of electronic transmission can be guaranteed to be 100% secure. By accessing or using the Services, you agree to us transmitting health and other information to you electronically and that any information sent to or signed by you or us electronically shall be deemed equivalent to as if such information was provided or signed in writing.

Please note that certain Services including appointment booking and teleconsultation will direct you onto our partner websites where you will use their technology. By doing so, you also accept the terms of use of our partners notably those that are available at: https://www.okadoc.com/en-ae/policy/terms , which are hereby incorporated into these Terms of Use by reference and constitutes an integral part of these Terms of Use.

However, we are not responsible for terms of use of such partners and, therefore, you should review such terms of use prior to requesting information from or otherwise interacting with them.

You are also solely responsible for inquiring about the affiliated health care providers’ terms and conditions and signing required consent forms directly with these providers for any medical treatment or tests.

No Insurance Accepted; Notice of Your Financial Responsibility. Ovasave does not accept commercial health insurance plans, are not in-network with any commercial health insurance plans, and are not enrolled with government healthcare programs. By choosing to use the Services, you are specifically choosing to obtain products and services on a cash-pay basis outside of any commercial health insurance plan or federal or state health care program. Thus, you are solely responsible for the costs of any services or products provided to you.

4. At-home Testing Services:

As part of the Services, Ovasave provides at-home sample collection kits and laboratory services through laboratory partners. You understand and agree that at-home testing services are intended for informational, educational, and wellness purposes only. They are not intended to be diagnostic. You further understand and agree that you do not establish a provider-patient relationship with Ovasave or our laboratory partner as a result of your use of the Services.

You must follow the instructions that accompany the kit to register your kit, collect the applicable biological sample(s), complete any required documentation, and return such biological samples and documentation to the designated laboratory that performs the testing (the “Lab”). Failure to follow the instructions may result in your samples not being processed by the Lab.

We provide the test results to you via the Services. In accordance with the provisions of clause 12 below, you understand and agree that it is your responsibility to bring your results to your healthcare provider for interpretation and to help make decisions about your health and treatment.

5. Access site, use of content and account security:

You may not modify, publish, transmit, participate in the transfer or sale of, reproduce (except as expressly provided in this Section), create derivative works based on, or otherwise exploit any of the Services. The Services contain material, such as software, text, graphics, images, video, audio and other material (collectively, “Content”). No Content from the Services may be copied, reproduced, modified, republished, uploaded, posted, transmitted, reprinted or distributed in any way without the express prior written permission of Ovasave, except that you may download or print a limited number of copies of the reports we make available to you via the Services for your personal, noncommercial, home use only, provided you keep intact all copyright and other proprietary notices. Modification of the Content or use of the Content for any other purpose is a violation of Ovasave’s copyright and other proprietary rights and may be subject to civil and/or criminal penalties. If you violate any part of these Terms of Use, your permission to access and/or use the Content and the Services automatically terminates and you must immediately destroy any copies you have made of the Content.

The Services is for personal use only and may not be used in connection with any commercial endeavors except those that are specifically authorized by Ovasave. The following activities are expressly prohibited: (i) collecting usernames and/or email addresses of other users by electronic or other means for the purpose of sending unsolicited email or other communications, (ii) any use of the Services, which in Ovasave’s sole judgment, degrades the reliability, speed, or operation of the Services or any underlying hardware or software thereof, and (iii) any use of the Services which is unlawful or in violation of these Terms of Use. We reserve the right to modify or amend the Services and any other Content or service we provide through the Services at our sole discretion without notice.

We will not be liable if our Services become unavailable at any time for any time period. We may restrict access at any time to our Services or parts of the Services. Certain Content and parts of the Services we offer are only available to users who set-up an account. When you create an account, you may be asked to provide certain registration information and other details. You agree that all information provided to the Services is governed by our Privacy Policy and you consent to all actions we take with respect to our Privacy Policy. If you choose, or are provided with, a username, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any other person or entity. You acknowledge that your account is personal to you and you agree not to provide any other person with access to the Services or portions of the Services using your username, password, or other security information. You agree to notify us immediately of any unauthorized access to or use of your username or password or any other breach of security. You also agree to ensure that you exit from your account at the end of each session. You should use particular caution when accessing your account from a public or shared computer so that others are not able to view or record your password or other personal information. We have the right to disable any username, password or other identifier, whether chosen by you or provided by us, at any time in our sole discretion for any or no reason, including if, in our opinion, you have violated any provision of these Terms of Use. We may rely on the authority of anyone accessing your account or using your login credentials and in no event and under no circumstances shall we be held liable to you for any liabilities or damages resulting from or arising out of (i) any action or inaction by us under this provision, (ii) any compromise of the confidentiality of your account or password, and (iii) any unauthorized access to your account or use of your password. We may store, transmit, receive, and/or access your data on or from our own servers or those of our service providers.

6. Payments

You agree to pay all fees due for Services and pursuant to all payment terms presented to you when engaging in transactions. Prices are subject to change at any point in our sole discretion. You will see a prompt for your payment details, such as your credit card information and any promotional codes you may have. By entering your payment information and submitting your request, you authorize us, our affiliates, or our third-party payment processors to charge the amount due, including recurring fees associated with Subscription Services (as defined below).

You understand and agree that you are responsible for all fees due to receive health care services, including any fees charged by the healthcare organization(s) or provider(s) that provide services to you in connection with the Services. Your payments to Ovasave may include fees charged by healthcare provider(s) for health care services, which Ovasave collects on their behalf. Any healthcare services not provided by us, an affiliated physician practice or otherwise made available through the Services are not included in the payments collected by Ovasave and you may be separately charged by the applicable health care organization(s) and/or provider(s) for such services. In the event that your credit card expires or Ovasave, our affiliates, or our third-party payment processors are unable to process your payment, you may receive notice for you to provide an alternative payment method. Ovasave and/or the health care organization(s) and/or provider(s) have no obligation to provide any health care services unless and until full payment has been received and/or verified. You are responsible for keeping your payment information (such as credit card number and billing address) accurate and up to date at all times.

Certain products or services offered on the Services may be offered on a subscription basis (“Subscription Services”). For Subscription Services, your payment method will be automatically charged at regular intervals as described during the checkout process for the applicable Subscription Services. You may cancel a subscription at any time before the cancellation cutoff date as indicated to you at the time you purchase a Subscription Service. You will also be informed about how you can cancel these Subscription Services.

Certain Services may be paid for using a buy-now-pay-later payment option (BNPL) to spread the cost over several installments. This payment option is offered through a BNPL third-party provider. By choosing this payment option, you automatically accept the BNPL provider terms and conditions. The BNPL provider is solely responsible for approving or rejecting payments based on their own criteria and Ovasave can’t be held responsible for the outcome.

Except as otherwise set forth in any return or refund policy provided to you on the services, you acknowledge and agree that due to the nature of the products and services purchasable through the services any applicable fees and other charges are not refundable in whole or in part. In case, an affiliated health provider can’t deliver the service purchased, you will be offered the same service with a different affiliated doctor or another affiliated health provider. In case you don’t receive the at-home test you have ordered, Ovasave will send a new one upon receiving and treating your claim.

You are fully liable for all and any charges to your account, including any unauthorized charges.

7. Third party products, advice and services:

The Website may contain links that produce search results that reference links to third party websites (collectively “Linked Sites”) We are not responsible for examining or evaluating any products, advice or services offered by any third parties (does not include affiliated healthcare providers and doctors) whose icons, products, advice, services or hyperlinks appear on or through the Services. This includes links contained in advertisements, including banner advertisements and sponsored links. We have no control over these Linked Sites or their content and we do not assume responsibility or liability for any content, opinions, or materials available on the Linked Sites, and accept no responsibility for them or for any loss or damage that may arise from your use of them. If you decide to access any Linked Sites, you do so entirely at your own risk and subject to the terms and conditions of use for such Linked Sites.

We make no representations, warranties or conditions regarding the offerings of any third party. Further, we do not assume any responsibility or liability for the products, advice, services and actions of any third parties.

You understand that the purchase, payment, warranty, guarantee, delivery, maintenance and all other matters concerning the merchandise, services or information ordered or received from a third party is solely between you and the third party. We do not endorse, warrant or guarantee such products, advice information or services and are not liable for the accuracy, completeness or usefulness of such information or the quality or availability of such products, advice or services.

We are not involved in any actual transaction between you and third party, nor are we the agent of either for any purpose. As such, we will not be involved in resolving any disputes between you and any third party including the Linked Sites relating to or arising out of any transaction between such parties. In the event that you have a dispute with one or more third party or Linked Sites, you release Ovasave, its officers, employees, agents, and successors from claims, demands, and damages of every kind or nature, known or unknown, suspected or unsuspected, disclosed or undisclosed, arising out of or in any way related to such disputes and/or our Services.

8. User content, communication, forums:

You are responsible for all content that you post, upload, store, transmit, or otherwise provide through the Services (“User Content”). “Public Forum” means a chat area, bulletin board, weblog, blog, posting, survey, comment tool or email function offered as part of the Services. The Services may now or in the future permit, via Public Forums or other means, the submission, hosting, sharing, and/or publishing of User Content. Information, views and opinions expressed in Public Forums are the views of the person posting the message, do not necessarily reflect the views of Ovasave and are not endorsed, supported, encouraged, sanctioned, verified or agreed upon by Ovasave including, but not limited to any so-called “expert”, “moderator”, “blog-editor” or other individual functioning in a similar capacity.

Ovasave reserves the right to remove or edit your User Content and any other Content that we believe may be offensive to our audience and/or which violates our standards. Please be advised that because Content may be posted in real-time, these materials may not always be able to be removed or edited in a timely fashion. Please remember that any User Content you upload to Public Forums will be available to other users, and can be collected and used by anyone with access to the Public Forums. Please carefully consider before you post any sensitive personal or health information to the Public Forums.

Ovasave is not responsible for any unsolicited email you may receive as a result of participating in any Public Forum. Ovasave reserves the right to terminate your ability to access any Public Forum for any reason and without notice.

By communicating in any Public Forum, you hereby represent that you have all necessary rights in the User Content, communications, or other information that you have provided, transmitted or sent to the Public Forum. By uploading User Content to any Public Forum or submitting any materials to us, you automatically grant (or warrant that the owner of such rights has expressly granted) Ovasave a perpetual, worldwide, royalty-free, irrevocable, nonexclusive right and license to use, reproduce, modify, display, adapt, publish, and translate your User Content to enable us to operate the Services and to make your User Content accessible to you and other users. You warrant that all so-called “moral rights” in such User Content have been waived. If you provide us (in a direct email or otherwise) with any feedback, suggestions, improvements, enhancements, and/or feature requests relating to the Services (“Feedback”), you grant Ovasave a perpetual, worldwide, royalty-free, irrevocable, nonexclusive right and license to use, reproduce, modify, display, adapt, publish, translate, and create derivative works for such Feedback for any purpose in connection with our business or Services.

In connection with User Content, you further agree that you will not: (i) submit material that is copyrighted, protected by trade secret or otherwise subject to third party proprietary rights, including privacy and publicity rights, unless you are the owner of such rights or have permission from their rightful owner to post the material and to grant us all of the license rights granted herein; (ii) publish falsehoods or misrepresentations that could damage us or any third party; (iii) submit material that is unlawful, obscene, defamatory, libelous, threatening, pornographic, harassing, hateful, racially or ethnically offensive, or encourages conduct that would be considered a criminal offense, give rise to civil liability, violate any law, or is otherwise inappropriate; (iv) post advertisements or solicitations of business; or (v) impersonate another person.

Without limitation of the foregoing, Ovasave does not assume responsibility or liability for the content found in any public forum, nor for any claims, damages or losses resulting from any use of any public forum or the content contained therein.

9. Copyright infringement notifications:

We respect others’ intellectual property rights, we reserve the right to delete or disable Content alleged to be infringing, and to suspend or terminate the accounts of repeat alleged infringers.

10. Intellectual property rights

The information, name, brand, logo software, artwork, text, video, audio, pictures, trademarks, and other intellectual property embodied in the Site or Services, are the proprietary property of Ovasave and our licensors. Ovasave and our licensors retain all rights with respect to the Services and except those expressly granted to you in these Terms.

The Content is protected by copyright under both the UAE and foreign laws. Unauthorized use of the Content may violate copyright, trademark, and other laws. You have no rights in or to the Content, and you may not use the Content except as permitted under these Terms of Use.

You agree not to duplicate, publish, display, distribute, modify or create derivative works from the material presented through the software, the Website and/or through the Services without our prior written permission. Your computer may temporarily store copies of the Content in RAM incidental to your accessing and viewing those materials. You may store files that are automatically cached by your web browser for display enhancement purposes.

If we provide desktop, mobile or other applications for download, you may download a single copy to your computer or mobile device solely for your own personal, non-commercial use. If we provide social media features, such as allowing you to share items you find in our news section through social media links in those posts, you may take such actions as are enabled by such features.

You must not:

11. Prohibited uses:

You may use the Services only for lawful purposes and in accordance with these Terms of Use. You agree not to use the Services:

12. Additionally, you agree not to:

Use the Services in any manner that could disable, overburden, damage, or impair the Services or interfere with any other user’s use of the Services, including his or her ability to engage in real time activities through the Services. Use any robot, spider or other automatic device, process or means to access the Services for any purpose, including monitoring or copying any of the material on the Services.Use any manual process to monitor or copy any of the material on the Services or for any other unauthorized purpose without our prior written consent. Use any device, software or routine that interferes with the proper working of the Services. Introduce any viruses, Trojan horses, worms, logic bombs, keystroke logging, or other material which is malicious or technologically harmful. Attempt to gain unauthorized access to, interfere with, damage or disrupt any parts of the Services, the server on which the Services is stored, or any server, computer or database connected to the Services. Attack the Services via a denial-of-service attack or a distributed denial-of-service attack. Decompile, reverse engineer, or otherwise attempt to obtain the source code or underlying ideas or information of or relating to the Services. Otherwise attempt to interfere with the proper working of the Services.

13. Disclaimers:

13.1. No Referrals. The Website is an informational service, not a referral service. You acknowledge that your participation in the Services is voluntary. Ovasave makes no recommendations, guarantees, endorsements, referrals or warranties with regard to the clinics.

13.2. No Medical Advice. The content on the Website is provided for general informational purposes only and is not intended as, nor should it be considered a substitute for, professional medical advice. Do not use the information on the Website for diagnosing or treating any medical or health condition. If you have or suspect you have a medical problem, promptly contact your professional healthcare provider. Ovasave does not provide any medical services, medical advice, diagnosis, or treatment, including via the Services. Rather, Ovasave provides a technology platform for you to access a health care provider who is employed or contracted with an Ovasave affiliated physician practice and obtain access to additional information, which you may or may not choose to utilize in planning your health care and wellness. The health and wellness resources made available through our Services are for informational purposes only, and are not a substitute for direct in-person health care services in all cases; nor are they an indicator of specific results. The decision to focus on diagnosis, treatment recommendations, or both, rests with you and the health care provider.

You understand that by coordinating and consulting with an affiliated physician practice or its health care providers through the Services, you are not entering into a provider-patient relationship with Ovasave.

13.3. Warranty disclaimer. Ovasave does not promise that the website or services will be error-free or uninterrupted, or that the website will provide specific results from your participation in the services or your use of any content, search or link on it. the website and all services and content within it are delivered on an “as is” and “as available” basis. when you access the website, you do so at your own risk. Ovasave does not represent or warrant that materials you download from Ovasave sites will be free of viruses or other harmful features.

Ovasave disclaims (i) all warranties, express or implied, including any implied warranties of merchantability and fitness for a particular purpose; (ii) any responsibility or liability for the accuracy, content, completeness or legality of information available through the website; and (iii) any responsibility or liability for harm resulting from downloading or accessing information through the website, including harm caused by viruses or similar destructive features. you expressly agree that use of the Ovasave Website and related services and content is at your sole risk.

13.4. Service availability, price and time-related information appearing on the Services are subject to change. Ovasve is not responsible for any such changes and advises you to confirm all specific terms appearing on the or through the Services before acting in reliance on such terms. Third-party products and services represented on the Services are not necessarily endorsed or recommended by Ovasave and Ovsave disclaims all responsibility regarding the performance or the use of third-party products and services. Ovasave does not necessarily endorse or sanction the content, products or actions of websites that are linked to or from the Services.

13.5. The Services and content are provided by Ovasave (and its licensors and suppliers) on an “as is” basis and without warranties of any kind either express or implied. To the fullest extent permissible pursuant to applicable law, Ovasave (and its licensors and suppliers) disclaim all warranties, express or implied, including, but not limited to, implied warranties of merchantability, non-infringement of third parties’ rights, and fitness for a particular purpose. Ovasave does not warrant that the functions contained on and available through the services will be uninterrupted or error-free, that defects will be corrected, or that the services or the server that makes them available are free of viruses or other harmful components. Ovasave does not warrant or make any representations regarding the use or the results of the use of the services or content in terms of their correctness, accuracy, reliability, or otherwise. applicable law may not allow the exclusion of implied warranties, so the above exclusion may not apply to you.

14. Indemnity and limitation of liability:

You agree to indemnify and hold Ovasave (and its officers, directors, employees, agents, Site Vendors, subcontractors and representatives) harmless against all claims, liabilities, losses, penalties, expenses, damages and costs, including reasonable attorneys’ fees, resulting from or relating to your use of and access to the Services.

Under no circumstances, including, but not limited to, negligence, shall Ovasave be liable for any damages (including, without limitation, special or consequential damages) that result from the use of, or the inability to use, the content or the Services, even if Ovasave or an Ovasave authorized representative has been advised of the possibility of such damages. Applicable law may not allow the limitation or exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you. In no event shall Ovasave’s total liability to you for all damages, losses, and causes of action (whether in contract, tort (including, but not limited to, negligence), or otherwise) exceed in the aggregate, the greater of (i) one hundred dollars ($100), or (ii) the amount paid by you, if any, for accessing the services in the twelve (12) month period preceding this applicable claim.

15. Governing law, venue and dispute resolution:

Any dispute arising out of or in connection with these Terms, including any question relating to its existence, validity or termination, shall be referred to and finally resolved by arbitration. The number of arbitrators shall be three and the language to be used in the arbitral proceedings shall be English. The law governing the Terms shall be the substantive law of the Abu Dhabi Global Market. The seat of the arbitration shall be the Abu Dhabi Global Market and the Arbitration Regulations of the Abu Dhabi Global Market in force at the date of the reference to arbitration shall apply. The arbitration shall be conducted under the Rules of Arbitration of the International Chamber of Commerce, which are accordingly incorporated by reference into this arbitration clause.

16. Miscellaneous:

If any provision of these Terms shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions. The failure of either you or us to exercise, in any way, any right herein shall not be deemed a waiver of any further rights hereunder. These Terms may be subject to change; the result of any change will be reflected on these pages.

Contact Us

If you have any questions about these Terms of Use the practices of this Site or your dealing with this Website, please contact us at: concierge@ovasave.com

Effective Date:

The effective date of these Terms is April 1st, 2023